Delivery Information

Last updated: 17 August 2026

This page explains how we deliver your order. It sits alongside our Shipping Policy and forms part of our Terms and Conditions.

Delivery cost

Standard delivery within the United Kingdom is free on every order. There is no minimum spend and there are no hidden fees or surcharges added later. The price shown on the product page is the full price you pay.

Order processing

Orders are processed within 1–3 business days of payment confirmation, Monday to Friday, excluding public holidays. You will receive a confirmation email once your order has been dispatched.

Estimated delivery times

United Kingdom mainland: 3–7 business days
Northern Ireland: 4–8 business days
Scottish Highlands and Islands: 5–10 business days

These are estimates from the point of dispatch, not guarantees. Delivery may take longer during peak periods, bank holidays or in the event of courier delays.

Where we deliver

We currently deliver throughout the United Kingdom only. We do not offer international shipping at this time.

Large furniture deliveries

Many of our products are large furniture items delivered by specialist furniture couriers. Some orders arrive in more than one package and parts of an order may be delivered on different days. Assembly may be required unless the product page states otherwise.

For larger items our delivery partner may contact you to arrange a delivery date. Please make sure someone is available to receive the order and that access to the property is clear.

Failed deliveries

If a delivery cannot be completed because nobody is available to receive it, the address given was incorrect, or access to the property is restricted, a further delivery charge may apply for redelivery.

Changing your address

Contact us as soon as possible if you need to change your delivery address. Once an order has been dispatched we may not be able to change it.

Delays outside our control

Severe weather, transport disruption, courier delays and high seasonal demand can affect delivery times. We will keep you informed if we become aware of a delay affecting your order.

If your item arrives damaged or something is missing, see Damaged, faulty or missing items.