Track Your Order

Last updated: 17 August 2026

Here is how to find out where your order is.

Before dispatch

Orders are processed within 1–3 business days of payment confirmation. During this time your order is being prepared and no tracking information exists yet.

After dispatch

Once your order leaves us you will receive a dispatch email containing tracking information where it is available for that delivery method. Tracking can take 24–48 hours to show its first scan — a tracking number that shows no movement immediately after dispatch is normal.

Orders in more than one parcel

Larger furniture items may be split across several packages, which can arrive on different days and under different tracking numbers. Please allow the full delivery window before reporting an item as missing.

If you have not received tracking details

Check your spam or junk folder first, then contact us with your order number and we will resend the details. Tracking is not available for every delivery method; where it is not, our team can confirm the status directly with the courier.

If tracking has not updated

If your tracking has not moved for more than five business days, or the estimated delivery window has passed, contact us with your order number and we will chase the courier on your behalf.